Returns & Refunds Policy
Last updated: 2026-02-01
This Returns & Refunds Policy applies to all purchases made through our website and is in accordance with UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
1. 14-Day Right to Return (Cooling-Off Period)
You have the right to cancel and return your order within 14 days from the day you receive your items.
To initiate a return, you must contact us first by email at:
Returns sent without prior email notification may not be processed.
2. Return Conditions
To be eligible for a return:
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The return request must be submitted within 14 days of receipt
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Items must be returned in a condition consistent with reasonable handling necessary to establish the nature, characteristics, and functioning of the goods
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You are responsible for arranging and paying for the return shipping
3. Non-Returnable Items
We do not accept returns for:
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Custom-made or personalised items
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Special-order items
Please review product descriptions carefully before placing your order.
4. Return Shipping Costs
Return shipping costs are paid by the customer.
If the entire order is returned within the 14-day cooling-off period, the standard outbound delivery cost will be refunded in accordance with UK consumer law.
Additional costs for express or premium delivery services are non-refundable.
If only part of an order is returned, outbound delivery costs are not refundable.
5. Faulty or Damaged Items
If your item is faulty or damaged, please contact us immediately at:
Include:
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Your order number
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Clear photos of the issue
We may offer:
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A replacement
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A full refund
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A partial refund (depending on the nature of the issue)
This does not affect your statutory rights under UK law.
6. Refund Processing
Refunds will be processed within 14 days of receiving the returned goods or receiving proof that the goods have been returned.
Refunds are issued using the same payment method as the original purchase.
7. Order Cancellations Before Dispatch
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.
If the order has already been shipped, the standard return policy applies.
8. Return Address
Returns must only be sent after approval via email.
Return Address:
SEHA Handel
Smaragdgatan 2
421 49 Vastra Frolunda
Gothenburg
Sweden
VAT Number: SE200007168401
Email (must be clearly stated on the package):
support@nordpack.co.uk
9. Contact Information
All return requests and refund inquiries must be sent to: