Privacy Policy & Cookies

Last updated: 2026-02-01

1. Introduction

Nordpack® is a trading name of SEHA Handel (sole trader).

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit or use nordpack.co.uk, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

SEHA Handel
Smaragdgatan 2
421 49 Vastra Frolunda
Gothenburg
Sweden
VAT Number: SE200007168401
Email: support@nordpack.co.uk

3. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment-related information (processed securely by third-party payment providers)

  • IP address

  • Device and browser information

  • Order history

  • Information you provide when contacting us

We only collect personal data that is necessary for the purposes described in this policy.

4. How We Collect Personal Data

We collect personal data when you:

  • Place an order through our website

  • Contact us via email or contact forms

  • Subscribe to newsletters (if applicable)

  • Interact with our website through cookies and similar technologies

5. Purpose and Legal Basis for Processing

We process personal data for the following purposes:

To process and fulfil orders
Legal basis: Contract

To communicate with you regarding your order or enquiry
Legal basis: Contract / Legitimate interest

To comply with accounting and legal obligations
Legal basis: Legal obligation

To improve website functionality and user experience
Legal basis: Legitimate interest / Consent (where required)

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Accounting and transaction data may be retained in accordance with applicable statutory retention periods.

7. Sharing of Personal Data

We may share personal data with trusted third parties where necessary, including:

  • Payment providers (e.g. Klarna or other authorised providers)

  • Shipping and logistics partners

  • IT and hosting providers

  • Professional advisers

  • Public authorities where required by law

All third-party processors act in accordance with applicable data protection legislation and under appropriate contractual safeguards.

We do not sell personal data to third parties.

8. International Transfers

As SEHA Handel is established in Sweden and serves customers in the United Kingdom, personal data may be processed within the UK and the EU/EEA.

In certain cases, limited data necessary to fulfil orders (such as name and delivery address) may be shared with international logistics partners for the purpose of order fulfilment.

Where personal data is transferred outside the UK or EU/EEA, appropriate safeguards are implemented in accordance with UK GDPR.

9. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to processing

  • Request restriction of processing

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at support@nordpack.co.uk.

10. Data Security

We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

Payment information is processed securely by authorised payment providers and is not stored directly on our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on nordpack.co.uk.

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.
They help ensure the website functions properly and improve your browsing experience.

2. Types of Cookies We Use

Essential Cookies
Required for the website to function properly (e.g. checkout and security).

Functional Cookies
Remember preferences such as language or saved settings.

Analytical Cookies
Help us understand how visitors use the website to improve performance.

Marketing Cookies (where applicable)
May be used to measure advertising performance and display relevant content.

3. Consent

When you first visit nordpack.co.uk, you will be presented with a cookie banner allowing you to accept or reject non-essential cookies.

Essential cookies cannot be disabled as they are necessary for website functionality.

4. Managing Cookies

You can change or withdraw your cookie preferences at any time by:

  • Adjusting cookie banner settings

  • Modifying your browser settings

5. Third-Party Services

We may use third-party services (such as analytics, advertising tools, or payment providers) that place cookies on your device.

These third parties are responsible for their own privacy and cookie practices.

6. Contact Information

If you have any questions about this Privacy Policy or our use of cookies, please contact us:

SEHA Handel
Smaragdgatan 2
421 49 Vastra Frolunda
Gothenburg
Sweden
Email: support@nordpack.co.uk

This Privacy & Cookie Policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, Returns & Refunds Policy, and Payment Policy.