Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

  • Orders are processed within 1–3 working days (Monday–Friday).

    After dispatch, delivery typically takes 4–9 working days within the United Kingdom.

    Total estimated delivery time is 5–12 working days.

    Delivery times are estimates and may vary slightly depending on demand and carrier operations.

  • Standard shipping is £4.90 (including VAT).

    We offer free shipping on all orders over £40.

    The total cost, including shipping, is clearly displayed at checkout before payment.

  • Yes. We offer free shipping on orders over £40.

    Orders below this amount are charged a standard shipping fee of £4.90.

  • We currently ship to customers within the United Kingdom only.

Returns & Refunds

  • Yes, we offer refunds in accordance with our Returns Policy.

    If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

    Items must be unused, in original condition and returned in original packaging.

    Refunds are processed to the original payment method once the returned item has been received and inspected.

    For full details, please refer to our Returns & Refunds Policy page.

  • You may request a return within 14 days of receiving your order.

    After your return request is approved, the item must be sent back within the specified return window provided in your confirmation email.