Shipping & Delivery Policy

Last updated: 2026-02-01

Shipping Overview

We currently ship to customers within the United Kingdom only.

All orders are processed and delivered using trusted UK courier services.

Shipping Costs

Standard Shipping – £4.90
Free shipping applies to all orders over £40.

Processing Time

Orders are processed within 1–3 working days (Monday to Friday).

Orders placed before 22:00 (UK time) will begin processing the same working day.
Orders placed after 22:00 will begin processing the next working day.

Delivery Time

Estimated delivery time is 4–9 working days after dispatch (Monday to Friday).

Delivery times are estimates and may vary due to logistics handling, peak periods, weather conditions, or other external factors outside our control.

Shipping Carriers

Orders are shipped using trusted UK delivery partners such as Royal Mail, Evri, Yodel, and other established courier services.

The selected carrier may vary depending on destination, package size, and logistics availability.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details (where applicable).

Delivery Responsibility

Risk in the goods passes to the customer upon successful delivery to the address provided at checkout, in accordance with applicable UK consumer protection laws.

Delivery Address

Please ensure that you provide a complete and accurate delivery address at checkout.

Certain items may require delivery to a physical address and may require a signature upon delivery.

We are unable to deliver to restricted or secure locations (such as military bases).

Delayed Deliveries

If your delivery is significantly delayed beyond the estimated timeframe, please contact our customer support team for assistance.

Customer Support

Email: support@nordpack.co.uk

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